FAQ

FAQ

Q1. What product categories are available on GroomizFabric?
We stock a focused catalogue: shirt fabrics (cotton, polycotton, blended finishes), trouser fabrics (twills, poly-viscose blends), T‑shirt knits (ring-spun, combed cotton blends), and a curated selection of home‑furnishing textiles (curtains, upholstery, bedsheet cloths). Each SKU is described with GSM, width, composition, and suggested end-uses to simplify selection.
Q2. What are your Minimum Order Quantities (MOQs)?
MOQs depend on fabric type and weave complexity. Typical MOQs are set to ensure commercially viable production and competitive pricing. For example, plain shirting weaves may have lower MOQs than specialized finished fabrics. MOQs can be adjusted for repeat buyers, combined SKU orders, or long-term contracts where volume commitment is present.
Q3. How does your pricing provide advantage to buyers?
Price advantage is central to our model. We offer volume-based price breaks, repeat-order discounts, and negotiated rates for committed buyers. Our transparent quotation format separates product cost, finishing, packing, and freight so you can evaluate the real landed cost. For buyers who register as trade partners, we provide preferential pricing tiers and early access to bulk allocations during high-demand seasons.
Q4. Can I get samples before placing a bulk order?
Yes. Sample requests are encouraged and are charged at cost. For confirmed bulk orders, sample charges may be adjusted against the final invoice. Samples include fabric swatches with batch identifiers and basic test readings (GSM, width, composition) to help you validate suitability before committing to production.
Q5. What payment terms do you offer?
New buyers are typically requested to make advance payment or a partial upfront amount. Established buyers with an approved credit history may receive staggered payment arrangements or documented credit limits. Payment instruments and terms are specified in the quotation and sales agreement.
Q6. Do you support private labelling or customised finishes?
Customization (private labelling, special finishing, or bespoke color matching) is possible for larger production runs. These require advance notice and separate confirmation for lead time and pricing because they often involve additional finishing steps and quality verification.
Q7. How are disputes and claims handled?
All claims for damaged, short-supplied, or out-of-spec goods must be reported within seven days of delivery with photographic evidence and batch details. We investigate claims promptly and propose remediation - replacement, partial credit, or refund, based on inspection results and mutual agreement.

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